We’re ready to help! Email or call us today to request a quote, order supplies, get a free test cleaning, design a custom unit, apply for financing, and more!
8am – 4pm ET Monday – Friday
Pro Ultrasonics, Inc.
Charlotte, North Carolina, USA
Serving customers worldwide
Get more info on Free Test Cleanings here
Shipping & Returns Policy
Soap and supplies are shipped via FedEx, and shipping costs are charged to the customer, except in cases of warranty coverage or special promotions that include shipping. At the customer’s request, we can use their FedEx account to cover shipping. Equipment is shipped via LTL with a carrier of our choice, with shipping costs charged to the customer except with special promotions that include shipping.
Return & Refund Policy
Returns may be accepted only if the product is unused, in the original packaging, and we have been notified within 7 calendar days of delivery. A 25% restocking fee will be deducted from any refund, and the customer is responsible for return shipping charges. Refunds will be issued after we have inspected the merchandise for damage, either as a credit on the original method of payment or as a credit on the customer’s bill. Call to notify us before attempting a return: (828) 584-1005 ext. 404.
If an order must be cancelled, we must be notified within the same business day to prevent the item from being shipped. Call us at (828) 584-1005 ext. 404.